Any company wanting to enhance back office operations should think about utilizing a product for instance Enlighten software. With this particular program, determining, saving and coping with error and lost-time becomes easier. Why? It's because quality can be improved even more as it could be extensively examined and handled while contact center performance and service are proactively treated as well. In addition, customer service surveys can be executed along with staff suggestions and ideas while complaints are quickly resolved with the aid of this quality management system. When quality and waste are handled, operational performance improves. Here are two kinds of Enlighten's optimization systems that will show how it helps.
The Service Optimizer assists in the management of quality and waste. Reports and tools control information needed to review aspects of reduced performance or where quality is being affected. With this information, team members will have the answers of where to concentrate efforts to boost service and quality. Lost time, known as waste, is put into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are incredibly intricate, the this shortens the process to make aspects of problem quicker to recognize hence issues may be resolved with ease.
Process driven loss consists of waste created resulting from a poorly designed process. Employees must find alternative ways to accomplish the task. This may be poorly designed form in which employees must invest some time explaining how to finish the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things like a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this specific software, employees can identify these areas to rectify the issues producing waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the essential corrections.
Then there's also Performance Optimizer featuring five software solutions designed to provide the overall big picture once areas of loss have been determined. With this particular big picture, tools are supplied to boost general performance in the company's back office operations. It reduces lost time proactively and systematically that results to improved quality as well. The software takes this a step further while it categorizes the lost time to offer certain categories then action can be taken. It quantifies both time lost and the volume while providing data required to develop a business case, thus permitting the management team to review the effectiveness within a quality framework.
The Service Optimizer assists in the management of quality and waste. Reports and tools control information needed to review aspects of reduced performance or where quality is being affected. With this information, team members will have the answers of where to concentrate efforts to boost service and quality. Lost time, known as waste, is put into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are incredibly intricate, the this shortens the process to make aspects of problem quicker to recognize hence issues may be resolved with ease.
Process driven loss consists of waste created resulting from a poorly designed process. Employees must find alternative ways to accomplish the task. This may be poorly designed form in which employees must invest some time explaining how to finish the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things like a lack of training, poor warehouse design or technology issues.
Nonetheless, when utilizing this specific software, employees can identify these areas to rectify the issues producing waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the essential corrections.
Then there's also Performance Optimizer featuring five software solutions designed to provide the overall big picture once areas of loss have been determined. With this particular big picture, tools are supplied to boost general performance in the company's back office operations. It reduces lost time proactively and systematically that results to improved quality as well. The software takes this a step further while it categorizes the lost time to offer certain categories then action can be taken. It quantifies both time lost and the volume while providing data required to develop a business case, thus permitting the management team to review the effectiveness within a quality framework.
About the Author:
Utilize appropriate statistical sampling and survey methodologies for your Back Office Operations. Enlighten Software specializes in the design and installation of tools, methods and systems to optimize operational service.. This article, What Is The Contribution Of Applying Back Office Operations For A Company? has free reprint rights.
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